Privacy Policy

01Information We Collect

Information you give us. When you fill out a form on our website, book a consultation, or otherwise contact us, we may collect your first and last name, email address, phone number, company name, and anything you choose to tell us in your message.

Information collected automatically. Like most websites, we may automatically collect limited technical information when you visit, such as your IP address, browser type, device type, the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies (see “Cookies and Analytics” below).

02How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations;
• Provide, manage, and improve our consulting services;
• Send you appointment reminders, follow-ups, and service-related updates, including by text message when you have opted in;
• Send you marketing and promotional messages, only where you have given your consent;
• Understand how visitors use our website so we can improve it;
• Protect against fraud and misuse, and comply with legal obligations.

03Text Messaging (SMS)

If you check one or both SMS consent boxes on our website, you agree to receive text messages from AEM Consulting at the mobile number you provided. There are two separate types of consent, and you may choose either, both, or neither:

• Non-marketing messages — such as responses to your inquiry, appointment scheduling and reminders, and updates about services you have requested.
• Marketing messages — such as special offers, discounts, promotions, and company updates.

Message frequency varies. Message and data rates may apply. You can text HELP for assistance, or reply STOP at any time to opt out. After you reply STOP, you will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again. Consent to receive text messages is never a condition of purchasing any goods or services.

04How We Share Information

We do not sell your personal information. We share it only in these limited cases:

• Service providers who help us run our business — for example, our website host, customer relationship management (CRM) platform, email and text messaging providers, and scheduling tools. They may use your information only to perform services for us.
• Legal requirements — when required by law, subpoena, or other legal process, or when needed to protect the rights, property, or safety of AEM Consulting, our clients, or others.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, subject to this policy.

As stated above, none of these categories include your SMS opt-in data or consent, which is never shared with third parties for marketing purposes.

05Cookies and Analytics

We may use cookies and similar technologies to keep our website working properly, remember your preferences, and understand how visitors use our pages. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not work as intended if you do.

06Data Retention

We keep personal information only as long as needed for the purposes described in this policy — for example, to provide our services, maintain business records, and meet legal, tax, or accounting requirements. When information is no longer needed, we delete it or de-identify it.

07Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

08Your Choices and Rights

• Text messages: reply STOP to any message to opt out, or HELP for assistance.
• Emails: use the unsubscribe link in any marketing email.
• Access, correction, and deletion: you may ask us what personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below.

Depending on where you live, you may have additional privacy rights under state law. We will honor valid requests as required by applicable law and will not discriminate against you for exercising your rights.

09Children’s Privacy

Our website and services are intended for adults and business owners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10Third-Party Links

Our website may link to websites or services we don’t control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of our website or services after an update means you accept the revised policy.

12Contact Us

If you have questions about this Privacy Policy or how we handle your information: